Every channel.
One unified
workspace.

Freshdesk Omni brings together ticketing, messaging, and AI-powered automation into a single platform - so your team can deliver exceptional support across every channel, every time. Implemented locally across the UAE, Saudi Arabia, and the GCC by Vistar.

Get in Touch → Explore Features →
Freshdesk Omni - AI-powered omnichannel customer support platform by Vistar UAE
Trusted Worldwide

Trusted by 74,000+ businesses worldwide

Klarna
S&P Global
Tata Digital
Bridgestone
PepsiCo
Ingram Micro
Pearson
Forbes
Klarna
S&P Global
Tata Digital
Bridgestone
PepsiCo
Ingram Micro
Pearson
Forbes
Freshdesk Omni

The all-in-one solution,
boosted with generative AI

Freshdesk Omni unified inbox - all customer conversations in one workspace

One workspace.
Every conversation.

Freshdesk Omni brings together email, chat, WhatsApp, social media, and voice into a single unified inbox - so your agents always have the full picture, with no switching between tools.

  • Unified conversations across web, SMS, messaging, and email
  • Intelligent ticket routing and prioritisation
  • Customer portal and self-service knowledge base
  • Multilingual support for global teams
  • Role-based access control and single sign-on
Freddy AI - intelligent automation and self-service for Freshdesk Omni

AI that works
for your team.

Freddy AI is the intelligence layer built into Freshdesk Omni. From autonomous AI agents that resolve queries end-to-end, to real-time copilot assistance and proactive insights for leaders - Freddy AI does the heavy lifting so your team can focus on what matters.

  • Freddy AI Agent - resolves customer queries automatically, 24/7
  • Freddy AI Copilot - real-time suggestions and response drafting for agents
  • Freddy AI Insights - proactive trend detection and performance forecasting
  • First 500 sessions included on Pro and Enterprise plans
Freshdesk Omni capabilities and AI-powered analytics dashboard

Built for scale.
Ready out of the box.

From advanced workflow automation to omnichannel analytics, Freshdesk Omni gives your team everything they need to deliver consistent, high-quality support - without the complexity of enterprise software.

  • Advanced workflows and automation with no-code configuration
  • Omnichannel analytics and custom real-time dashboards
  • Bring Your Own Channel (BYOC) and Bring Your Own Telephony (BYOT)
  • Multiple SLA policies and business hours management
  • Skill-based ticket assignment and audit logs on Enterprise
Get in Touch →

Freshdesk Omni Pricing: Find the Right License Plan for Your Needs with Flexible Freshdesk Omni Plans, Subscription Options & Cost Transparency | Freshdesk Omni Partner in UAE

All plans billed annually. Buy at the same price as Freshworks - with local support, faster response times, and payment flexibility in AED, SAR, or USD.

Growth
Omnichannel engagement, intelligent chatbots and robust ticketing across all channels.
$ 29
per agent / month
billed annually
What's included
  • Unified conversations - web, SMS, messaging, email
  • Ticketing and customer portal
  • Knowledge base
  • Team inbox and threads
  • Freddy AI Agent - $100 per 1,000 sessions
  • Standard reports and real-time dashboards
  • Role-based access control and SSO
Get in Touch →
Most Popular
Pro
Everything in Growth plus advanced routing, custom portals, and AI assistance.
$ 69
per agent / month
billed annually
Everything in Growth, plus
  • Bring Your Own Channel (BYOC) and Telephony (BYOT)
  • Multilingual conversations
  • Full portal customisation
  • Community forums and article versioning
  • Freddy AI Copilot - $29/agent/month
  • Custom real-time dashboards
  • Multiple SLA policies
  • Intelliassign, round robin and load balanced routing
Get in Touch →
Enterprise
Everything in Pro plus advanced security, audit logs, and skill-based assignment.
$ 109
per agent / month
billed annually
Everything in Pro, plus
  • Skill-based ticket assignment
  • Approval workflows
  • Flexible knowledge base hierarchy
  • Agent shifts and out-of-office scheduler
  • JWT authentication
  • Audit logs
  • Allowed domains and IP whitelisting
Get in Touch →

Same price as Freshworks - with local support across UAE, Saudi Arabia, and the GCC. Payment via bank transfer or credit card in AED, SAR, or USD. Talk to us about licensing →

By the Numbers

Real results with Freshdesk Omni

Measurable outcomes from organisations that chose Freshdesk Omni - implemented and supported by Vistar across the GCC.

0%
of tickets resolved automatically with Freddy AI Agent
Freshworks Customer Results 2025
0%
omnichannel first contact resolution rate
Freshworks Benchmark Report 2025
0%
improvement in agent productivity with Freddy AI Copilot
Freshworks Customer Impact Study
<2min
average conversational resolution time across channels
Freshworks Benchmark Report 2025
Why Vistar

Buy Freshdesk Omni
with local confidence.

As a certified Freshworks partner across the UAE, Saudi Arabia, Bahrain, and Kuwait, Vistar gives you the same product at the same price - with the added advantage of local expertise, faster support, and regional payment flexibility.

💰

Same Price

Buy at the exact same price as Freshworks directly. No markups, ever.

🌍

Local Support

Dedicated support team in the UAE and KSA with faster response times.

⚡

Fast Onboarding

Implementation, training, and go-live support tailored to your business.

💳

Flexible Payments

Pay in AED, SAR, or USD via bank transfer or credit card.

5+
Years in the GCC market Helping businesses across UAE, KSA, Bahrain, and Kuwait implement Freshworks successfully.
4
Countries covered UAE, Saudi Arabia, Bahrain, and Kuwait - with on-the-ground expertise in each market.
24h
Response guarantee Our team commits to responding to every query within 24 hours, backed by local accountability.
5
Certified product partnerships Asana, Freshworks, Lark, Signeasy, and Cleartax - all under one roof.

Ready to get started
with Freshdesk Omni?

Talk to our certified Freshworks experts and get a free consultation today. Same price. Local support. Zero hassle.

Book a Free Consultation →